It’s great news for business owners that there are a variety of point of sale (POS) software
solutions available. But the downside is that it’s sometimes hard to narrow down choices to
determine the best POS software for your store or restaurant. You want to choose POS software
that will improve efficiency and help you operate more cost-effectively, and it’s definitely a
bonus if the system gives you quick ROI. It isn’t always clear, however, which solution will
make that happen.
To guide you toward the best POS software and help you make a smart investment that will have
a positive impact on your business, use this five-step process:
Step 1: Evaluate your business needs
Don’t start shopping for a POS system by looking at product brochures or requesting demos.
First, you need to evaluate your business needs. Which areas need improvement? What requires
more labor hours than it should? Where is customer experience lacking? Make a list of problems
you need to solve, challenges you face, and new capabilities you want to have. Then, it’s time to
start looking for the best POS software to meet those needs.
Step 2: Identify POS systems designed for your industry
Some POS software claims to be adaptable for any industry. But generic POS software won’t
give a retailer or restaurateur the right tools to run a business. You need POS software
specifically designed for how you do business. Heartland pcAmerica Retail Pro Express, for
example, is a great tool for retailers. It’s focused on fast, efficient checkout, managing an
omnichannel business, and optimizing a retail inventory that often includes a variety of styles,
sizes, and colors.
Heartland pcAmerica Restaurant Pro Express, on the other hand, is designed for quick order
entry, streamlined kitchen workflows, and restaurant inventory management. And Heartland
Dinerware is POS software designed for restaurateurs, by restaurateurs, so it’s easy to use, with a
minimal number of clicks to get a job done. They’re all great products — but they’re meant for
specific types of businesses, designed with the exact features each industry needs.
Step 3: Narrow choices by degree of flexibility
With the retail and restaurant industries changing at a rapid pace, the best POS software for your
business will not only give you all the features you need today, but it will also allow you to add new
capabilities in the future. If you’re upgrading from a cash register or a basic POS system, you
probably want your new POS software to allow you to issue and redeem gift cards, offer a
loyalty rewards program, and include security, access control, and labor management features.
With things like voice-directed shopping assistants, cashierless checkout, and interactive digital
signage on the horizon, make sure your POS software gives you the ability to integrate with new
solutions to keep pace with the industry — and customer expectations — in the future.
Step 4: Find the POS systems with the best support
You aren’t even close to making a final decision on POS software until you’ve research the
support the POS provider offers. Learn how they support their systems and the training they
provide. Also read reviews and follow up with references to build a clear picture of what the
POS provider is like to work with and the response you can expect if (or when) something goes
wrong. It’s also a good idea to consider how the POS software itself is designed to handle the
unexpected, such as offline capabilities in the event of an internet outage. Choose POS software
that, ultimately, will give you the maximum amount of uptime.
Step 5: Demo systems and choose the right one for your workforce
By now, you’ve probably narrowed POS software down to a few options. Before you make your
final decision, however, you need to try the software. A demo will prove the software is easy for
your employees to use and that they can use it to provide fast, accurate service. Also evaluate the
software for how easily you could train new employees or temporary help.
Other POS Software Purchasing Considerations
Once you’ve selected software, you’ll also need to make sure it is compatible with the types of
POS hardware and peripherals you need to run your business and whether you will be limited in
your choice of payment processors.
Budget will also weigh into your choice, but don’t just compare the initial cost of POS systems.
Calculate the total cost of ownership (TCO) of the system for an estimate of what it will cost you
over time, and also consider the time and money you can save with the new POS software. You
may discover a more expensive system is actually the best POS software for your business in the
The process of choosing a new POS software can be overwhelming for busy merchants, but
we’re here to help. Contact Perfect POS Point of Sale Solutions to discuss how to find the best
POS software for your business.